Privacy Policy

Brandi Carpet LLC has been a family run flooring business since 1971. This policy explains what information we collect when you request a quote, contact us, or browse this website, how we use it, and the choices you have. We keep it in plain language on purpose.

1. Who This Policy Covers

This policy applies to brandicarpet.com and to the information we collect when you reach out to us by web form, phone, email, or in our showroom. Brandi Carpet LLC is the business responsible for that information.

2. Information You Give Us

When you request a free quote or contact us, we ask for the details we need to price and schedule flooring work. That usually includes:

• Your name, phone number, and email address
• The service address where the flooring work would happen
• Project details such as room count, approximate square footage, current flooring, and the products you are considering
• Preferred appointment times and any notes you choose to add
• Job records, invoices, and payment details if you become a customer

You do not have to give us any of this. If you leave out something we need, we may not be able to give you an accurate estimate.

3. Information Collected Automatically

Like most websites, ours records some technical information when you visit. This includes your IP address, browser and device type, the pages you view, how long you stay, and the site or ad that referred you. We use cookies and similar technologies to collect it.

4. How We Use Your Information

• To respond to your quote request and prepare a written estimate
• To schedule measurements, installation, and follow up visits
• To order materials and coordinate with our installation crews
• To handle billing, warranty claims, and service questions
• To send appointment reminders and project updates
• To understand which pages and ads bring people to our site so we can improve both
• To meet legal, tax, and licensing obligations

5. We Do Not Sell Your Information

Brandi Carpet does not sell your personal information, and we do not rent or trade your contact details to other companies for their own marketing.

6. When We Share Information

We share information only when it is needed to do the work or when the law requires it:

• Installation crews and subcontractors who need the service address and job details to complete your project
• Manufacturers and suppliers when we place a material order or file a warranty claim on your behalf
• Service providers who run our website, forms, email, scheduling, and payment processing
• Financing partners, but only if you ask us about financing and choose to apply
• Government agencies, courts, or legal counsel when required by law or to protect our rights

Anyone we share information with is expected to use it only for the purpose we gave it to them.

7. Cookies, Analytics, and Advertising

We use analytics and advertising tools to measure how the site performs and to reach people who may need flooring work. These tools may set cookies and may show you our ads after you leave our site. You can clear or block cookies in your browser settings at any time, and you can adjust ad personalization directly with the ad platforms you use. Blocking cookies will not stop you from requesting a quote.

8. Calls, Texts, and Email

When you give us your phone number on a quote form, you are asking us to contact you about that request. We may call, text, or email you about your project, your appointment, or your quote. Message and data rates may apply. You can opt out of texts by replying STOP, unsubscribe from marketing email using the link in any message, or simply tell us you would rather not be contacted. We will still send messages needed to complete work already in progress.

9. How Long We Keep Information

We keep quote requests and customer records for as long as we need them to serve you, honor warranties, and meet Arizona tax and contractor recordkeeping rules. When information is no longer needed, we dispose of it securely.

10. Your Choices

• Ask what personal information we hold about you
• Ask us to correct anything that is wrong or out of date
• Ask us to delete information we are not required to keep
• Opt out of marketing calls, texts, and email

Contact us using the details below and we will respond within a reasonable time. Depending on where you live, you may have additional rights under state privacy law.

11. Security

We use reasonable safeguards to protect the information we hold, including limiting who on our team can see customer records. No website or business can promise perfect security, so please avoid sending sensitive details such as full financial account numbers through a web form.

12. Children

Our services are meant for adults arranging work on a property. We do not knowingly collect information from children under 13. If you believe a child has given us information, contact us and we will remove it.

13. Links to Other Sites

Our site links to flooring manufacturers, review platforms, and financing partners. Once you follow a link, you are on their site and their privacy policy applies, not ours.

14. Changes to This Policy

We may update this policy as our business or the law changes. The date at the top of this page shows when it was last revised. Continuing to use the site after an update means you accept the current version.

15. Contact Us

Questions about this policy or about the information we hold? Reach us any of these ways:

This policy describes our general practices and is provided for information only. It is not legal advice. If your business or advertising requirements change, have the wording reviewed by a qualified attorney.